Refund Policy

1. Service-Based Refund Schedule

Because our services are customized professional work, refunds follow the work-completed principle:

• Before work begins (within 48 hours of payment, no kickoff held): 100% refund.
• Discovery/planning completed, production not started: 75% refund (25% covers planning effort).
• Up to 50% of milestones delivered: 50% refund of the order value.
• More than 50% of milestones delivered: refunds are evaluated case-by-case, up to 25%.
• After final delivery/acceptance: no refund (post-delivery defect fixes remain free under warranty).

2. Monthly Retainers (Marketing & Ads)

Retainers are billed monthly. You may cancel effective the next billing cycle per the Cancellation Policy. Partial-month refunds are not provided once a cycle has begun; however, unused ad spend is always fully refunded/returned.

3. Non-Refundable Items

• Third-party costs incurred on your behalf (domains, hosting, licenses, stock assets, app store fees).
• Work already delivered and accepted.
• Charges for delays caused solely by missing client inputs/approvals.

4. Failed Payments

If a payment fails but your account was debited, the amount is auto-reversed by your bank/payment provider per Razorpay timelines (typically 5–7 business days). If it isn't reversed, contact us with your transaction reference and we will escalate with Razorpay.

5. How to Request a Refund

• Email info@webearnersolutions.com with your order number and reason, or open a ticket from your dashboard.
• We acknowledge within 1 business day and decide within 3 business days.
• Approved refunds are issued via Razorpay to the original payment method within 5–7 business days and a refund receipt is emailed.

6. Disputes

If you're unhappy, talk to us first — we resolve most concerns quickly. Chargebacks filed without contacting us may be contested with evidence of work delivered.